We carefully inspect and package each order before shipment. As such, all sales are final and items are not eligible for refunds unless they arrive with a genuine manufacturing defect or have been damaged during transit.
If you receive a damaged or defective item, please contact us within 14 days of receiving your order. Be sure to include your order number, along with evidence that the damage or defect was sustained during shipping.
Once we have assessed the claim, we will determine the appropriate resolution, which may include a replacement, exchange or refund where applicable. We appreciate your understanding and will do our best to assist you.
